Faq
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for your convenience.
Is my payment information secure?
Absolutely. We use SSL encryption and never store your full payment details on our servers. All transactions are processed through PCI-compliant payment gateways.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days), express (2-3 business days), and international shipping (delivery times vary by destination).
Do you ship internationally?
Yes! We ship to most countries worldwide. Customs fees may apply depending on your location.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and with original tags attached.
How do I exchange an item?
Please initiate a return and place a new order for the desired item. We currently don't offer direct exchanges.
Product Care
How should I care for my AriaVelvet leggings?
For best results, machine wash cold with similar colors, lay flat to dry, and avoid fabric softeners.
Are your winter pants machine washable?
Yes, all our winter pants are designed for easy care. Follow the specific care instructions on the garment label.
Sizing & Fit
How do I choose the right size?
We provide detailed size charts for each product. Measure yourself and compare with our measurements for the perfect fit.
Are your flared pants true to size?
Our flared pants generally run true to size. If you're between sizes or prefer a specific fit, check the product reviews for customer feedback.
Other Questions
When will out-of-stock items be available?
Popular items are typically restocked within 2-3 weeks. You can sign up for restock notifications on product pages.
Do you offer gift cards?
Yes! Digital gift cards are available in our Gift Cards section and can be used for any purchase on our site.